Catherine visited American Eagle, an apparel store, to browse through the new spring collection. The sales associate greeted her when she entered the store, showed her the new collection, and stayed with her throughout her shopping experience, bringing her additional items while Catherine was in the dressing room. This sales service can best be described as
A. a perceived service.
B. a personalized service.
C. wardrobing.
D. micromanagement.
E. a standardized service.
Answer: B
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