State and describe the three stages of conflict intervention and the level of intervention required for each stage

Question

What will be an ideal response?

Answer 1

1 . Routine Daily Events—This is the most frequent type of conflict and is generally healthy and natural within an organization. A supervisor should monitor these situations in the event they escalate, but should otherwise not intervene.
2 . Evolving Conflicts—These situations have escalated. Parties are not working collaboratively to resolve problems on their own, so the supervisor will likely need to intervene at some level to prevent the situation from escalating to true conflict. These situations present the best opportunity for the supervisor to become involved to keep them from getting out of hand.
3 . Deeper Conflicts—These are true conflicts. Though less frequent overall in an organization, they are the most serious form of conflict and require immediate attention. The supervisor will need to decide whether he or she has the requisite level of skill and experience to address these situations or whether he or she will need to seek the assistance of an outside party, such as a qualified mediator or a human resources representative.