The customer service representatives at G.K.'s customer service center must know as much about the products as possible, so that they can help customers solve their difficulties without sounding hesitant or unsure of themselves
Which of the following determinants of service quality are they being asked to demonstrate?
A) responsiveness
B) assurance
C) empathy
D) reliability
E) tangibility
B
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The number of car insurance policy holders is an example of a discrete numerical variable.
Answer the following statement true (T) or false (F)
The Hewlett-Packard salespeople in the Imaging Systems Division must be knowledgeable about the latest developments in ultrasound and other medical imaging technologies. These salespeople typically carry out:
A) response selling. B) trade selling. C) missionary selling. D) technical selling.
According to Citizens United v. Federal Election Commission, which of the following is not a reason to allow corporations the right to spend money and advertise for political candidates?
a. Political speech is the most important, and most protected, speech that exists. It is crucial to the democratic process that political speech be encouraged and heard. b. The immense wealth of a corporation allows it to be the most accurate in providing messages to people. c. Independent expenditure by corporations do not give rise to corruption or the appearance of corruption. d. Rapid changes in technology suggest laws restricting political speech should not be upheld.
________ is defined as a collection of assertions that specify how and why variables are related, as well as the conditions in which they should and should not be related.
A. Data B. Hypothesis C. Paradigm D. Information E. Theory