Which of the following approaches to conflict does Hope use?
Scenario: Three coworkers are heatedly discussing what to order for their department lunch that day. Spencer wants to have Italian food, while Hope wants Mexican food. Emile says that he wants to eat something healthful, such as food from a salad bar. Hope finally says it does not matter and walks away frustrated with the situation. Spencer suggests to Emile that there is an Italian fast food restaurant that has salad on the menu, so they both could get some of what they want. Emile, concerned for Hope's feelings, says that they should get Mexican food.
A) avoidance
B) collaboration
C) accommodation
D) compromise
E) competition
A) avoidance
Explanation: With avoidance, people either ignore the problem by doing nothing at all or address it by merely smoothing over or deemphasizing the disagreement. Hope attempts to deemphasize the problem by saying she does not care and then ignores the problem by walking away.
You might also like to view...
Manufacturing companies must maintain multiple inventory accounts
a. True b. False Indicate whether the statement is true or false
Mandatory recycling laws have boosted the recycling industry and launched dozens of new companies making new products from recycled materials. Which of the following most closely resembles this situation?
A) Government makes reforestation mandatory for lumbering firms leading to a rise in timber production. B) Government restricts industries from purchasing farmland thereby increasing agricultural produce. C) Government subsidizes export of beef to promote production of beef cattle. D) Government pollution control norms increase the production of pollution control equipment. E) Government restricts unfair trade practices to promote international trade.
Which of the following statements correctly pairs the term with its description?
A. Order winner: competitive criterion that must be present in a product for it to be a viable competitor in the marketplace. B. Order qualifier: competitive criterion of a product that causes a customer to choose it instead of a competitor’s product. C. Order winner: competitive criterion of a product that causes a customer to choose it instead of a competitor’s product. D. Order winner: competitive criterion of a product that causes a customer to reject it instead of a competitor’s product.
The use of information technology (e.g., email) has increased in recent years in many organizations. This has helped to
A. create smaller social networks. B. increase social capital. C. restrict social network growth. D. make more effective use of time in every situation.