Customer service reps
A. usually install technical products for customers.
B. hire professional services personnel.
C. are order getters who sell service products.
D. resolve problems after a purchase has been made.
E. usually work with missionary salespeople.
Answer: D
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A. Self-actualization B. Productivity C. Self-determination D. Reinforcement E. Motivation
The concept of relational mental models was first developed based on studies of:
a. Relationships b. Cognitive scans c. Memory d. Cultural patterns
One way to justify your decision in a bad-news message is to
A) show how your company benefits. B) state how your refusing the idea will benefit the reader. C) cite confidentiality. D) explain that a third party will benefit. E) focus on the negative news itself rather than on the reasons.
Which of the following is a key element of a business model?
a. The structure and nature of revenues b. The venture’s approach to R&D c. The approach to production and/or fulfillment d. All of the above