While a patent is being interviewed by the nurse, a family member states, "What my father really means is that he doesn't know for sure what the physician meant about the medical diagnosis."
Which communication technique did the family member use?
a. Focusing
b. Clarifying
c. Summarizing
d. Sharing observations
B
The family member's statement is clarifying. Clarifying validates whether the person interpreted the message correctly. Focusing directs conversation to a specific topic or issues when a discussion becomes unclear. Summarizing provides a concise review of main ideas. Sharing observations is commenting on a patient's appearance and how he or she sounds and acts such as, "I see you didn't eat any breakfast."
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