After training, Dinesh completed an assessment form that asked him to rate several statements such as “This training was effective” and “I feel competent in the skills covered in this training.” Anthony rated each statement on a scale of strongly disagree to strongly agree. Dinesh completed a ______ assessment of training.
A. reaction
B. learning
C. behavior
D. results
A. reaction
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The Grupthink vignette from the text uses customer co-creation in what way?
a. Grupthink emails surveys to competitors to gauge their level of co-creation. b. Grupthink functions as a feedback community for their own business as well as others. c. Twice annually, Grupthink holds virtual focus groups to discuss applications for their innovation. d. Grupthink uses social networking sites such as Facebook, Myspace, and Twitter to obtain feedback. e. Grupthink sells capabilities to hold virtual meetings where customers are interviewed in regards to their experience with certain products.
Michael Porter has consistently advocated that firms that are able to compete based on some extraordinary efficiency in one or more internal processes bring to the market a competitive advantage based on ________.
A. value ratio B. price perception C. quality D. cost leadership E. service
In response to the recent financial crisis, the Eurozone states launched a permanent funding program for the rescue of states undergoing financial crisis called the: A) Eurozone Crisis Act
B) European Fiscal Compact. C) European Stability Mechanism. D) none of the above.
We have obtained access to the company's operational data. We examine 50 records for customers with phone numbers that should use the current area code of 345. Of these 50 records, we find 10 that still use an older area code of 567
This is an example of:A) dirty data. B) inconsistent data. C) non-integrated data. D) a "wrong format" problem. E) a "too much data" problem.