Which of the following is the first step that an organization should take in creating or redefining its service environment?
A. Conducting an inspection of its systems and practices
B. Reviewing the manner in which external customer needs are addressed
C. Empowering its employees to better serve customers
D. Making sure it knows who its customers really are
Answer: D
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What should be the formula in B4?
a) =B1/(B2+B3)
b) =B3/B2
c) =B2/B3
d) =B2*B3
e) =B2+B3
Among the principal managerial tasks associated with managing the strategy execution process, strategic managers would be most unlikely to
A. exert the internal leadership needed to drive implementation forward and keep improving on how the strategy is being executed B. create a company culture and work climate conducive to successful strategy implementation and execution C. motivate people and link rewards and incentives directly to the achievement of performance objectives and good strategy execution D. ensure that policies and procedures facilitate rather than impede effective execution E. survey employees for their opinions about how to implement strategies for cost reductions and improvements in employee morale and job satisfaction
?The ___ is the line of authority that extends from the highest to the lowest levels of the organization.
A. ?chain of command B. ?organizational chart C. ?organization D. ?departmental conundrum
Under the UCC, a security interest for consumer goods is perfected:
a. without filing b. only with filing c. if the creditor fills out the proper forms in court d. if the creditor is approved by a court official e. none of the other choices are correct