Sarah, a RealPlan sales representative, recently sold a software package to Mario, the owner of a small business. How can Sarah most likely create value for Mario now that the sale is complete?
A) sending Mario product brochures
B) becoming personal friends with Mario
C) continuing to contact Mario to ask for referrals
D) providing additional software training to Mario
E) explaining the many software benefits to Mario
D
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A company's liquidity can be evaluated using all of the following ratios EXCEPT ________.
A) Return on assets ratio B) Acid-test ratio C) Accounts receivable turnover D) Days' sales in receivables
The letters on the Muther’s grid indicate ______.
A. repulsion of the location of pairs of departments B. desirability of the location of pairs of departments C. distance between the pairs of departments D. size of the location of pairs of departments
According to the human resources school of thought, the solution to the labor problem is better management that emphasizes:
A. unions as a mechanism for employees to express their voice B. alignment of the interests of workers and their employers C. scientific management principles that improve efficiency D. paying at the high end of the market wage scale
Without nonverbal cues, ____ and ____ are more important when you use a phone
A) font size, design B) gestures, voice C) grammar, sentence style D) etiquette, voice E) voice, attire