Christopher Wright, a sales engineer of 3S Technologies, is preparing for a very important sales call and needs to be prepared for customer objections. What are the general guidelines that Christopher should review regarding how to handle objections?
What will be an ideal response?
Christopher should do the following to meet the objections. (1) Plan for the objections. (2) Anticipate and forestall objections. (3) Handle objections as they arise. (4) Be positive. (5) Listen and understand the objections. (6) Meet the objections.
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Which of the following is an appropriate guideline for effective negotiations?
A. One should keep in mind that during negotiations people have a desire to retain their positive identities. B. The ability to ask probing questions is important to keep the negotiations on track. C. Periodic status reports on what has been decided and what needs to be decided is an effective way of keeping negotiations on track. D. Listening carefully is extremely important. E. All of these
Answer the following statements true (T) or false (F)
1.It is not necessary to consider one’s beliefs and values when making health-care decisions. 2.Provider insensitivity and consumer satisfaction are correlated. 3.How technology is used in an organization often indicates whether its leaders care for and respect those who work for them. 4.When male coworkers are in need of support or sympathy, they will often talk with other male coworkers first. 5.Collectivist cultures often prefer what is best for the group.
Point manuals contain job descriptions and the number of points assigned to each job type.
Answer the following statement true (T) or false (F)
Strawberry Fields, Inc, employs hundreds of seasonal and permanent workers, both skilled and unskilled, in three states. Under federal immigration law, Strawberry Fields can hire illegal immigrants? A) if either the employer or the immigrants file special forms
B) only if the employer files a special form. C) only if the immigrants file special forms. D) under no circumstances.