When conveying a bad-news message, how might the use of the word "you" be interpreted?
What will be an ideal response?
Answer: If you use the word "you" too much in a bad-news message, the audience might feel blamed rather than respected. To prevent this, avoid using language that is accusatory or blaming. Since your audience will be more open to accepting the bad news if you treat them politely and respectfully, it is important to strive for this tone. The tone and style of the message should help the audience feel good about you, the situation, and themselves. Another way to achieve this may be to use the passive voice. In passive voice sentences, the subject does not perform the action of the verb. Using the passive voice avoids placing the blame on the audience.
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Costco is a warehouse store that sells groceries, household items, and business products. Purchase quantities tend to be larger than in traditional stores that serve final consumers. For example, soft drinks are only sold in 24-can cases, not in 6-packs. Coffee is sold in 3-pound cans instead of 1-pound foil packs. Which regrouping activity is Costco shifting to the consumer?
A. accumulating B. adjusting discrepancies C. bulk-breaking D. assorting E. sorting
Will works in a position where there is very little supervision. In fact, although he considers himself ethical, he figures he could go away for a week without anyone noticing. Which general set of factors is most likely to influence Will's ethical behavior?
A. Individual B. Social C. Moral D. Circumstantial E. Opportunity
2/15 net 45 translates as ________
A) 15 percent cash discount if paid in 2 days, net 45-day credit period B) 45 percent of account due in 15 days, payment prior to day 15 receives a 2 percent discount C) 2 percent cash discount if paid prior to 15 days, if customer does not take a cash discount, the balance is due in 45 days D) 2 percent of the balance is due in 15 days, the remaining balance is due in 45 days
The optimal capital structure of a firm is that combination of debt and equity that provides the highest overall cost of capital, or the highest WACC
Indicate whether the statement is true or false.