This month, Alice, the branch manager of Quality Computer Sales, has heard several complaints from customers that Quality employees do not return calls. Today a good customer told Alice that "my phone calls and e-mails are returned after maybe a week or so." Hearing enough, Alice mandated that "all customer phone calls and e-mails must be returned within 24 hours." This new directive by Alice is an example of a(n)
A. office order.
B. policy.
C. norm.
D. value.
E. ethic.
B. policy.
A policy is a standing plan that outlines the general response to a designated problem or situation.
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All of the following are general causes that explain resistance to change except:
a. national culture factors b. organizational factors c. group factors d. individual factors
Kraft utilized customers to name its new flavor of its iconic Vegemite product, and their selection, iSnack 2.0, increased sales dramatically
Indicate whether the statement is true or false
Which formula will return the value in D3?
a) =IF(D2
c) =IF(D2>C2,MAX(D2,C2)*0.15,D2*0.12)
d) =IF(D2
Customer concentration can be an important consideration in the quality of receivables
Indicate whether the statement is true or false