One of the characteristics of a good human service program is an organizational culture that focuses on the client. Identify two additional characteristics of a good human service organization and briefly explain how a familiar human service organization would demonstrate one of these characteristics.
What will be an ideal response?
Ans: Varies. In addition to a culture that focuses on the client, some of the characteristics of the good human service program are (1) effective service, (2) a clear identity, and (3) stable funding. Effective service is indicated by evidence that client outcome objectives (e.g., to improve school grades) are being achieved. A clear identity is shown by how staff act and communicate a common value, such as, reminding each other that the client comes first or that jobs are what we are all about. Stable funding refers to the ability to obtain necessary funds from sources that are not volatile with major changes in funding from year to year.
Learning Objective: 10-5: Discuss the characteristics of good human service programs.
Cognitive Domain: Comprehension
Answer Location: Characteristics of Good Programs
Difficulty Level: Hard
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