Which of the following statements is true of perceived service?
A. The store design and policies do not impact the service.
B. Retailers need to consider only the actual customer service delivered in order to build a reputation.
C. Employees providing the service do not have an impact on customer satisfaction.
D. Customers are influenced solely by the outcome of the service.
E. Customers' perceptions of a retailer's customer service depend on the actual service delivered.
Answer: E
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Which of the following is NOT a type of surveillance?
a. Stationary or fixed point b. Audit c. Tailing d. Electronic surveillance
Assume a company uses the periodic inventory system and has a beginning merchandise inventory balance of $5,000, purchases of $75,000, and sales of $125,000 . The company closes its records once a year on December 31 . In the accounting records, the merchandise inventory account would be expected to have a balance on December 31 prior to adjusting and closing entries that was
a. indeterminate. b. less than $5,000. c. more than $5,000. d. equal to $5,000.
A trial balance prepared after adjustments have been recorded is called a(n):
A. Adjusted trial balance. B. Balance sheet. C. Classified balance sheet. D. Unclassified balance sheet. E. Unadjusted trial balance.
When actual capacity exceeds expected capacity, the result is a(n)
a. favorable fixed overhead volume variance. b. favorable materials quantity variance. c. unfavorable overhead variance. d. unfavorable materials quantity variance.