Which of the following is not one of the "knowledge domains" necessary for case managers?
1. Clinical protocols and tactics—developing and implementing unidirectional clinical protocols for care delivery
2. Health care management and delivery—focusing on understanding the roles and functions of the various health care providers and using them appropriately
3. Health care reimbursement—understanding the principles and strategies related to health insurance, the prospective payment system, and other mechanisms for payment for health care
4. Vocational concepts and strategies—understanding ergonomics, life care planning, and modifications of homes and workplaces to accommodate disabilities
ANS: 1
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