The members of a group were very different, which resulted in numerous conflicts between them. During department meetings, the members would fixate on personal issues instead of focusing on generating solutions for the problems at hand
Their manager tried to help them resolve their differences and come to conclusions amicably.
Which process of leadership behavior did the manager use?
a) Mediatin
b) Offering encouragement
c) Gatekeeping
d) Releasing tension
A
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