The nurse relates some difficult information about health status to a client who is already upset. The nurse says, "I am so sorry you are having to hear this bad news so soon after losing your sister," and begins to cry along with the client
In this situation the nurse's verbal and nonverbal communications would be considered: a. congruent c. sympathetic
b. inappropriate d. therapeutic
A
It is important for nurses to observe verbal and nonverbal messages, both their own and those of clients, and to follow through to clarify these messages. The nurse needs to determine if the client's verbal and nonverbal communications would be considered congruent, or sending the same message.
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