This question contains two parts; be sure to answer both. First, what is servant leadership, and what are the characteristics of a servant leader? Second, assume that you are the manager of a college cafeteria. The cafeteria serves meals to students, faculty, and staff. Describe four different ways in which you might use servant leadership to improve the customer service provided by your staff.
What will be an ideal response?
A servant leader is one who focuses on providing increased service to others rather than to himself or herself. The characteristics include focus on listening, ability to empathize, focus on healing suffering, self-awareness of strengths and weaknesses, use of persuasion over position power, broad-based conceptual thinking, ability to foresee future outcomes, belief that they are stewards (caretakers) of employees and resources, commitment to the growth of people, and drive to build community within and outside the organization.
Students should explain at least four ways in which they can be a servant leader as manager of the college cafeteria.
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