All of the following are recommended strategies for service recovery except
A. silencing an irate customer before the individual makes any angry outbursts.
B. resolving problems quickly.
C. finding a fair solution.
D. following procedural fairness when solving problems.
E. listening to the customer.
Answer: A
Business
You might also like to view...
If they are to function together as a team, the manager and members need training in ______ skills.
a. strategic planning b. group process c. decision-making d. HR management
Business
Consider the curve 7x2 - 14x + 28. What is the slope at x = 5?
What will be an ideal response?
Business
What are some effects of failed interventions on change agents?
What will be an ideal response?
Business
The corresponding 802.11 standard for the general purpose of "Bridge Operation" is ________
A) 802.11b B) 802.11c C) 802.11d D) 802.11e
Business