As a new manager in an organization, why would you be interested in organizational politics? Identify one strategy you could use to grow your influence and describe how that would manifest in your role.
What will be an ideal response?
Managers who use political strategies to increase and maintain their power are better able to influence others to work toward the achievement of group and organizational goals. Managers can increase their power by controlling uncertainty, making themselves irreplaceable, being in a central position, generating resources, and building alliances. Descriptions for how a strategy would manifest in the manager's role will vary.
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Segregation and rotation of duties is most effective in
a. increasing cost of goods sold. b. assisting management in overriding controls. c. preventing collusion. d. misappropriating company assets.
Service blueprints ____________, and how these are supported by backstage activities and systems
a. enhance servicescape features such as furniture and lighting b. complicate employee handling of special requests c. clarify the interactions between customers and employees d. enhance customer technical know-how e. diminish customer complaining capacity
In recent studies, servant leadership has been shown to increase all of the following except ______.
A. organizational citizenship behavior B. intrinsic motivation C. willingness to help coworkers D. employee turnover
An important current emphasis in terms of making the workplace more inclusive is more attention being paid to the needs of workers with
A) substantial financial problems. B) physical, mental, or emotional disabilities. C) strong dependence on mobile devices. D) earnings that place them below the poverty level.