Match each of the following communication styles with the likely outcome:
A) Needs are met in a professional manner
B) Needs go unmet; person may be viewed as weak
C) Viewed as sneaky and dishonest
D) Conflict gets worse; may result in a fight
70) Passive
71) Passive-aggressive
72) Assertive
73) Aggressive
Answers: 70) B 71) C 72) A 73) D
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