Ben, a Baby Boomer, just hired Caroline, a recent college graduate and member of the Millennial generation. Identify and describe three generational differences that might pose communication difficulties or problems between Ben and Caroline.
What will be an ideal response?
Responses to this question will vary somewhat. Students could focus on: (1)
Millennials’ decreased need for social approval, including the unlikelihood of Caroline
blindly following rules and adopting a more casual communication and style of dress; (2)
Millennials have higher expectations for employer-based services so Caroline might
expect certain accommodations or services such as 401K plans, health care, or tuition
reimbursement; (3) Millennials’ external locus of control, meaning Ben may have to
push Caroline harder in order to produce; (4) Millennials’ higher levels of anxiety and
depression; and (5) Millennial women as more assertive, meaning Caroline might
demand more work–life balance, such as working from home or flexible hours.
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