During the ______ stage of group development is it likely that communication increases and conflict arises, in part because members are torn between losing their individual identity and developing a group identity.
a. forming
b. storming
c. norming
d. adjourning
b. storming
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In terms of a judgment by the Federal Trade Commission against a company for false or misleading advertising, which of the following would come first?
A) administrative complaint B) cease and desist order C) consent order D) court-ordered reparations
Which of the following is an example of a whistle-blowing system?
a. Bulletin board service b. Supervisor intervention c. Removing middle management layer d. Fraud reporting hotline
Having at least three observed variables for each latent construct is a way to help make sure
that the model is identified. Indicate whether the statement is true or false
Measurement and control systems enable change managers to do all of the following except:
a. Frame the need for change and the expected outcomes b. Monitor the environment c. Guide the change and make midcourse corrections d. Communicate the cultural and emotional effects of the change