Consider that you are selling a Jeep SUV to a customer. Identify the key points in a resonating-focus approach.
What will be an ideal response?
Answers will vary but should focus on the purchase from a customer perspective. For example, this includes that the four-wheel drive will make the SUV manageable on any terrain, the safety features will keep your family safe, the warm seats will keep you warm and comfortable during winter, the backup cameras will keep you from tragedy or harm.
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Judith supervises a call center department that receives stress-producing calls from unhappy customers. Turnover has increased by 33 percent over the last four months. Judith is understanding and patient with her staff, and tells them she knows what they're going through since it wasn't so long ago that she took those calls. According to revised path-goal theory, Judith is using a(n) ______ leadership style.
A. supportive B. interaction facilitation C. work facilitation D. achievement-oriented E. value-based
Terry was told that as a leader he should be prepared to face “wicked organizational problems.” He should know that these types of problems are described as ______.
A. simple, straightforward B. complex, dynamic, and constrained C. highly certain D. limitless for application of analysis or heuristics
One of the most important differences between a service business and a retail business is in what is sold
Indicate whether the statement is true or false
Materials purchased on account during the month amounted to $195,000. Materials requisitioned and placed in production totaled $168,000. From the following, select the entry to record the transaction on the day the materials were bought
A) Materials 168,000Accounts Payable 168,000 B) Materials 195,000Accounts Payable 195,000 C) Materials 195,000Cash 195,000 D) Accounts Payable 195,000Materials 195,000