The client is smiling, but his/her knuckles are white from clinched fists. This is an example of a ____
A) ?discrepancy in nonverbal behaviors
B) ?discrepancy in verbal statements
C) ?discrepancy between what one says and what one does
D) ?discrepancy between statements and verbal behavior
A
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Members are tentative and reserved during what stage of the group process?
a. Consolidation stage b. Transition stage c. Initial stage d. Working stage
A term associated with the capacity to intentionally make things happen is known as ______.
A. self-efficacy B. efficacy expectation C. esteem needs D. agency
In this stage, Individuals have made a commitment to make a change.
a. contemplation b. pre-contemplation c. preparation d. action
Handling problem callers who become abusive is best done by
a. leaving time limits open so they finally run down. b. terminating them after a clear warning. c. posing close-ended questions to specify the problem. d. both a and b.