Describe four suggestions you could give a colleague related to effectively decoding nonverbal messages during a conversation.
What will be an ideal response?
The ideal answer should include:
- One of the most important skills is to resist leaping to conclusions. Develop and test hypotheses.
- Seek alternative explanations.
- Consider that you may be incorrect
- Be open to multiple communication channels
- Measure against a baseline
- Interpret your judgments against a cultural context
- Consider the multitude of factors that can influence the way a person behaves nonverbally.
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According to the case illustration in the chapter, which of the following can be gleaned from the case illustration on Apartheid?
A. National identity is more pervasive and potent than ethnic identity. B. Language is important to creating and maintaining ethnic identity. C. National myths of origin are shared by all groups within the territorial nation. D. Ingroup and outgroup relations are always characterized by overt hostility.
Who are the people that influence the public and their behaviors and motivate organizations toward constructive change?
a) Leader b) Managers c) Executives d) Employees
Ethical speakers sift through the evidence and choose only what supports their argument.
Answer the following statement true (T) or false (F)
Publics deal with the "facts" as they know them from their perceptions of reality
Indicate whether the statement is true or false