Which of the following is a disadvantage associated with positive gaps in perceived service quality?
A) customers' expectations adapt over time
B) results in short-term dissatisfaction
C) results in increased costs for the company
D) causes employee dissatisfaction
A
You might also like to view...
Adult learning theory assumes that adults enter a learning experience with a subject-centered approach to learning.
Answer the following statement true (T) or false (F)
If the listing agreement indicates the real estate agent has an "exclusive right to sell", then
A) the agent earns a commission regardless of who sells the property. B) the agent earns a commission only if the property is sold through a real estate agency. C) the real estate agent receives a commission only if he or she discovers a buyer. D) the real estate agent need only provide the seller a predetermined amount of money. The agent receive the difference between the sale price and the amount promised the seller.
Explain when convenience sampling should be used. Provide one benefit and one drawback.
What will be an ideal response?
Which of the following is a basic rule for succeeding in one's work career?
A. Putting one's best foot forward B. Being considerate C. Delivering results D. Having integrity E. All of these