Joseph Juran defined quality as ________, which meant that a product or service should satisfy a customer's real needs.
A. value orientation
B. fitness for use
C. need fulfillment
D. functional capacity
E. feature superiority
B. fitness for use
Another pioneer with Deming in Japan's quality revolution was Joseph M. Juran, who defined quality as "fitness for use." By this he meant that a product or service should satisfy a customer's real needs.
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In a typical health-care organization, the medical error rates range ______.
A. from 67 to 309 per trillion opportunities B. between two sigma and three sigma C. to one error per second per hospital D. to one error per physician per procedure per day
Which of the following is correlated with higher ethical behavior in employees?
a. internal locus of control b. low self-efficacy c. relativist orientation d. external locus of control
If you stopped working for five years to care for a family member, you should choose to do a
A) chronological résumé. B) functional résumé. C) modified résumé. D) computer résumé.
Employees can be disciplined, or even discharged, for work-related misconduct even if they are affiliated with a union.
Answer the following statement true (T) or false (F)