Which of the following strategies would facilitate communication with families?
a. Being available to talk at the nurses' station
b. Referring the family to a social worker
c. Meeting in a quiet room away from the care area
d. Asking the family to telephone to ask ques-tions
C
Responses A, B, and D address opportunities to talk to families. The nurses' station and telephone are poor choices because of the lack of privacy and likelihood of interruption. Referrals to a social worker are appropriate, but often the family just wants an opportunity to ask questions about the family member and the care the person is receiving. Inviting the family to a quiet room and setting a time limit for the conversation help the family and the nurse focus on the communication within an appropriate time frame.
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