Content validity concerns the degree to which selection tests measure a representative sample of the _____ required for the job.
A. job performance
B. test performance
C. knowledge, skills, and abilities
D. cognitive ability
E. social ability
C. knowledge, skills, and abilities
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Before volunteering someone's name as a reference, always
A) assume you have permission to do so. B) ask that person's permission. C) describe your relationship with that person. D) list that person's address and phone number for ease of contact. E) explain that you're not really sure what they will say about you.
Janette Hue sells vending machines. Her goal when dealing with a stalling objection is to:
A. make the prospect mad enough to take some kind of action. B. prevent the prospect from making a hasty decision. C. help the prospect examine reasons for and against buying now. D. provide the prospect with helpful visual aids and brochures. E. outline disadvantages of the competition's product.
Which of the following is defined as a panel of a grievant’s peers that hears the concern and attempts to resolve it?
A. jury B. peer review C. ombudsmen D. sounding board
Valley Spa purchased $7,800 in plumbing components from Tubman Co. Valley Spa Studios signed a 60-day, 10% promissory note for $7,800. If the note is dishonored, what is the amount due on the note? (Use 360 days a year.)
A. $8,050 B. $7,930 C. $7,800 D. $130 E. $8,130