Answer the following statements true (T) or false (F)

1. Leadership makes the difference between success and failure in today’s hospitality organizations.
2. It is the basic experiences like cooking a steak correctly every time you go to a particular restaurant that compel guests to return again and again.
3. Today’s “wow” is tomorrow’s standard expectation for the guest who has been there and done that.
4. The second step in staffing is finding the right people for the right job.


1. True
2. False
3. True
4. False

Business

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Six hundred consumers belonging to the 25-34 age group were randomly selected in a city and were asked whether they would like to purchase a domestic or a foreign automobile. Their responses are given below. Preference Frequency Domestic 240 Foreign 360 ? Develop a 95% confidence interval for the proportion of all such consumers who prefer to purchase domestic automobiles.

What will be an ideal response?

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In ________ business-to-business e-business integration, two parties share at least one business process as partners

A) loose B) merged C) close D) tight

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Which of the following is NOT source of information for deliverables?

A) Notes from observations B) Reports C) The News D) Job descriptions

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Market basket analysis, as described in the text, uses the statistical technique of ________

Fill in the blank(s) with correct word

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