When members of a group disagree over the method or process the group is using to achieve its goal, they are experiencing what type of conflict?

a) Task
b) Personal
c) Substantive
d) Competitive
e) Procedural


ANS: e

Communication & Mass Media

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Thecentral idea of your speech is also referred to as the _______

Fill in the blanks with correct word

Communication & Mass Media

Media specialist Tony Schwartz argued that voters participate in their own manipulation. He refers to this as _______

Fill in the blanks with correct word

Communication & Mass Media

Explain which elements you would examine in a demographic analysis of an audience. Explain how each element might affect the strategies a speaker might use in preparing and presenting a speech.

What will be an ideal response?

Communication & Mass Media

Leadership can be exerted by

A. threats, coercion, or suggestions so long as these leader behaviors are goal directed. B. threats to get members to work toward group goals. C. messages involving persuasion and discussion. D. physical objects used to furnish a meeting room. E. coercion to get members to do work needed to accomplish group goals.

Communication & Mass Media