Rita was recently promoted to chief executive officer of an automotive parts company. The previous chief executive officer had been at the company for over 30 years and rigidly stuck to the inspection method of quality control
Rita wants to introduce the concept of total quality management. What methods should she use?
Rita can undertake a plan-do-check-act (PDCA) cycle when attempting new processes. This involves formulating a plan to reduce potential errors, implementing it on a small scale, checking the results, and implementing it on a larger scale if successful. If this cycle takes place on a continual basis, the company will be able to consistently improve quality. The company should also implement statistical quality control (SQC), in which it consistently monitors each stage of the production process to make sure that standards are being met. Rita may also like to use statistical process control (SPC), in which the company samples products at every phase of production and displays the results on a graph to check for potential variations that need to be corrected. Also, incorporating the Six Sigma method through SPC and total quality management (TQM) can drastically cut defect rates and help the company consistently achieve high standards of quality.
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Both process and job order cost systems maintain perpetual inventory accounts with subsidiary ledgers
Indicate whether the statement is true or false
List and describe the six competencies of Emotional Intelligence identified by Daniel Goleman.
What will be an ideal response?