The service delivery system of an organization includes having customers deal with the organization's internal policies, practices, or politics.
Answer the following statement true (T) or false (F)
False
Customers should not have to deal with internal policies, practices, or politics. They should be able to contact the service provider; get the information they need; make a buying decision, where appropriate; and have the products or services they have selected flawlessly delivered in a timely, professional manner.
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European consumers have faced a number of food-related issues, including an outbreak of hoof-and-mouth disease and continuing concerns over mad cow disease
As a result, many are skeptical about GMOs (genetically-modified organisms) and the benefits of eating food products that incorporate genetically-engineered ingredients. As one French citizen noted recently, "We have a very risk-averse society that has been completely traumatized by food scares." Thinking about this situation in terms of Hofstede's cultural values framework, one might reasonably interpret this remark to indicate that France ranks relatively high in: A) Power Distance. B) Short-term Orientation. C) Masculinity. D) Uncertainty Avoidance. E) Individualism.
Which statement is not true about why it is difficult to conduct field experiments in the international arena?
A) In many countries, the TV stations are owned and operated by the government with severe restrictions on television advertising. This makes field experiments manipulating advertising levels extremely difficult. B) The lack of major supermarkets in the Baltic states makes it difficult to conduct field experiments to determine the effect of in-store promotions on the sales of products. C) Even when basic infrastructures such as roads, transportation, and warehouse facilities are adequate, they do not help in achieving desired levels of distribution. D) Even when experiments are designed, it is difficult to control for the time order of occurrence of variables and the absence of other possible causal factors, two of the necessary conditions for causality.
Select the steps that belong to the identification phase of an evaluation project.
1. Identify an evaluand 2. Identify stakeholders of the program and their needs 3. Identify the purpose of evaluation based on how the evaluation findings will be used 4. Develop or review a program logic model for the program 5. Determine dimensions and importance weighting 6. Determine data collection methods 7. Develop data collection instruments 8. Collect data 9. Analyze data against rubrics 10. Synthesize dimensional results and draw conclusions
Issuing bonds between interest payment dates will have the effect of decreasing a bond issuance discount or increasing a bond issuance premium
Indicate whether the statement is true or false