The biggest challenge in making a decentralized organization function effectively is to obtain goal congruence among the organization's autonomous managers.
Answer the following statement true (T) or false (F)
True
It is true that the biggest challenge in making a decentralized organization function effectively is to obtain goal congruence among the organization's autonomous managers.
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Which of the following statements describes a receiving report?
A) It is an order to purchase goods from a supplier. B) It is a statement from the supplier showing the goods purchased and the amount due. C) It is a report showing that the goods have been received in good condition, as ordered. D) It is a document authorizing a payment to a supplier.
Examples of preparing customers for service encounters include all of the following EXCEPT ____________
a. printing dress code requests on invitations b. sending reminders of dental appointments c. printing guidelines on customer cards d. billing customers for services rendered e. all of the above are examples of preparing customers for service encounters
A responsibility center in which a manager is responsible for both revenues and costs is a(n)
A) cost center. B) revenue center. C) profit center. D) investment center E) center not presented here.
________ planning is the process of identifying the specific procedures and processes required at lower levels of an organization.
A. Strategic B. Operational C. Contingency D. Acquisition E. Tactical