Filled needs are more motivational than are unfilled needs
Indicate whether the statement is true or false.
F
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If cost of goods sold is understated by $6,000 for this year, what effect will this have on income before income taxes in the following year?
A) understated by $3,000 B) overstated by $6,000 C) understated by $6,000 D) no effect
If a service desk uses an automatic call distributor (ACD) to allow a French-speaking customer to have the best chance of talking to an analyst that also speaks French, this is an example of ____.
A. automatic call distribution B. skills-based routing C. queuing D. needs-based routing
The process of ________ occurs when a planner works backwards from the master production schedule and the product structure tree to determine when all parts and subassemblies must be ordered and assembled in order to meet MPS due dates
Fill in the blank(s) with the appropriate word(s).
RST Company offers a qualified retirement plan. Each employee contributes 4 percent of his or her pretax income to the plan, and RST matches the employee's contribution
An employee's benefit at retirement is determined by his or her account balance at the time of retirement. What type of retirement plan does RST offer? A) defined benefit, flat percentage of annual earnings B) defined benefit, flat dollar amount for all employees C) defined benefit, unit-credit formula D) defined contribution money purchase plan