William, the deputy manager at a bank, has called for a meeting to discuss the recent loss faced by the organization. In this scenario, which of the following should he do before the meeting?

a. He should prepare and distribute an agenda among the participants of the meeting.
b. He should decide the leadership role that he will play in the meeting.
c. He should send the minutes of the meeting to everyone in the group.
d. He should act as the gatekeeper.


a. He should prepare and distribute an agenda among the participants of the meeting.
William should prepare and distribute an agenda among the participants of the meeting. An agenda is a road map that lets the members know the purpose of the meeting.

Communication & Mass Media

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