Quality costs can be divided into two categories: conformance and nonconformance. Explain the difference between the two and give two examples of each.
What will be an ideal response?
Conformance costs ensure that quality conforms to the firm's requirements. Conformance costs are made up of prevention costs and appraisal costs. Nonconformance costs are the cost of failing to control quality. These include internal failure costs and external failure costs.
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