What are any three types of project champions and how are they different?
What will be an ideal response?
The project champion types presented in the text are the creative originator, the entrepreneur, the godfather or sponsor, and the project manager. The creative originator is the source and driving force behind the idea and is the de facto resident expert. The entrepreneur does not have the initial idea but is the person who adopts the idea or technology and actively works to sell the system throughout the organization, eventually pushing it to success. The godfather or sponsor is a senior level manager who does everything in his power to promote the project, including obtaining the needed resources, coaching the team, protecting the project, and running political interference. The project manager at times may play the role of champion as long as he or she has sufficient authority in the organization (not just over the project) to effectively advocate for it.
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A successful CRM program is expected to help a company achieve all of the following EXCEPT ________
A) provide higher levels of customer service B) develop deeper customer relationships C) create offers tailored to meet specific customer requirements D) understand the competition better E) pin-point high-value customers and cross-sell products
Indicate the group of words or sentence with correct capitalization. Which is correct?
A) The Prime Minister phoned him personally. B) The prime minister phoned him personally.
Tactics used to influence people include each of the following except
A) impression management. B) reflective influence. C) political. D) proactive influence.
The group of employees eligible to vote in a representation election is termed a(n):
A. community of interest. B. agency shop. C. bargaining unit. D. general union.