The structure of organizational communication can be best described through communication
a. networks.
b. channels.
c. directions.
d. load and distortion.
e. all of the above.
Answer: E
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When the outcome of a message is designed to clarify information or create understanding, the purpose is specifically:
A. To persuade B. To inspire C. To inform D. To research
All of the following are potential strengths of groups EXCEPT
a. creativity b. commitment c. collectivism d. resources e. thoroughness
Verbal communication uses language as a symbolic code for conveying ideas
Indicate whether the statement is true or false.
_________________ is an image repair tactic in which the organization issues a statement indicating that no crisis has taken place
a) Simple denial b) Shifting the blame c) Evading responsibility d) Provocation