In adjusting your empathic and objective listening focus, keep which of the following recommendations in mind?
a. listen fairly with friends, but not necessarily with foes
b. engage in "defensive listening"
c. punctuate events from the speaker's perspective
d. try to separate yourself from thoughts and feelings
c
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“We got him all moved into his dorm room, and then we had to say goodbye. We were so proud of him, but we still cried all the way home,” says Oswald. Oswald is expressing an ______.
a. emotional effect b. emotional contagion c. emotional afterglow d. emotional blend
People seek out relationships in order to gain more experience. They terminate these relationships when they perceive that their identities are no longer growing. This is the basic premise behind ______.
A. impression management theory B. positive face theory C. self-expansion theory D. face preservation theory
McGregor believed that managers could control their behavior of workers through the workers' commitment to objectives
Indicate whether this statement is true or false.
When a speaker uses "we" rather than "you" to refer to his or her relationship with the audience, what is the speaker doing?
A. comparing B. reinforcing C. agenda setting D. clarifying