The benefits of a product can be
A) practical but not emotional.
B) anticipated.
C) both practical and emotional.
D) demographic in nature.
E) psychographic in nature.
Answer: C
Explanation: C) The benefits of a product can be practical, emotional, or a combination of the two.
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The research of Dr. Ralph G. Nichols has little application to the customer service industry.
Answer the following statement true (T) or false (F)
How does the text define “assessment” with respect to the assessment of ethics training workshops?
a. a systemic review of the collective improvement in moral identity of a group of people as a result of an ethics training workshop b. a systemic collection, review, and use of information to determine workshop effectiveness c. a systemic collection of measurements to determine the ethical makeup of a group of people d. the establishment of a benchmark of ethics knowledge and value in a workforce undergoing training
IBD Corporation has Current Assets of $200,000, Long Term Assets of $300,000, Current Liabilities of $100,000, Long Term Liabilities of $200,000, Paid in Capital of $150,000, and Retained Earnings of $50,000. Calculate IBD's debt to assets ratio?
A) .40 B) .60 C) .20 D) .90
__________ is a field of study focused on understanding, explaining, and improving attitudes of individuals and groups in organizations.
a. Organizational behavior b. Values in organizations c. Management d. Strategic human approach