What could the desk clerk do to maintain the guest's cluster of satisfactions?
A) The desk clerk cannot do anything, as the desk clerk does not have the technical skills to fix the wireless connection.
B) The desk clerk should not do anything, as the desk clerk is not a salesperson and therefore does not have responsibility for creating the cluster of satisfactions.
C) The desk clerk should offer to put the guest in an empty room as close to the original room as possible, to avoid inconveniencing the guest further.
D) The desk clerk should offer the guest the use of the lobby wireless, which the clerk knows to be problem-free, along with a discount off the charge for the room.
E) The desk clerk should refund the guest's full payment for the hotel room and find the guest a room at another hotel that can guarantee that its wireless service is problem-free.
D
You might also like to view...
One effective way to arouse interest at the start of a speech is to
A) start with a joke. B) unite the audience around a common goal. C) use a teaser statement that implies what you'll be discussing. D) start with the ending. E) explain your credentials.
All of the following are aspects of creating a vulnerability audit EXCEPT ________
A) assessing the potential impact of a specific crisis B) rating the likelihood of a specific crisis occurring C) considering likely and worst-case scenarios D) developing a script to recite during a crisis E) asking questions to employees at every level
Setups that are performed before a machine stops for changeover are referred to as?
a. Internal b. External c. Exterior d. Interior
Duffy is a passenger in a car that Caleb is driving when an accident occurs. Both Caleb and Duffy are emotionally rattled, but neither is physically hurt. Caleb is not liable to Duffy on a negligence theory because
a. both parties were emotionally rattled. b. Caleb apparently did not intend to cause an accident. c. Duffy must have been comparatively negligent. d. Duffy was not injured.