How should a salesperson respond to a loss of sale or the loss of an entire account to a competitor?
A. Stop calling the account entirely.
B. Criticize the competition's product that the customer has bought.
C. Thank the customer for past business dealings.
D. Tell the customer that the other company makes poor products.
E. Tell the customer how unethical the competitor is.
Answer: C
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Nonfinancial measures of quality might include
A) percentage of defect-free materials. B) product defects per thousand units produced. C) number of customer complaints. D) all of these options.
Which approach to capacity management would only be effective if the overall demand across all the products is relatively constant?
A) Use of seasonal workforce B) Use of subcontracting C) Use of dual facilities—dedicated and flexible D) Designing product flexibility into the production processes
Fixed costs are sunk costs.
Answer the following statement true (T) or false (F)
Which of the following approaches allocates overhead by multiplying an actual overhead rate × actual activity?
A. Regression costing. B. Actual costing. C. Normal costing. D. Standard costing.