How can organizations improve customer relationships?
What will be an ideal response?
Organizations can practice relationship marketing that concentrates on attracting, keeping, and enhancing customer relationships. This can be done by providing more value in their interactions with customers than its competitors do. Organizations need to increase this customer value, which involves the perceived benefits that a customer receives from a product or service compared to the cost of that product or service. These perceived benefits can be monetary or nonmonetary. To assist in the creation of this customer value organizations can empower their employees by allowing them to make decisions on their own to assist customers in a timely manner.
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The Michael Painting Company has purchased paint from several suppliers. The purchase price per gallon and the number of gallons purchased are shown below. Supplier Price Per Gallon ($) Number of Gallons A 23 700 B 25 200 C 29 100 D 27 200 Compute the weighted average price per gallon.
What will be an ideal response?
Which of the following most likely would not be considered as an inherent limitation of the effectiveness of a firm's internal control?
A. Management override. B. Collusion among employees. C. Mistakes in judgment. D. Incompatible duties.
Explain the difference between efficiency and effectiveness.
What will be an ideal response?
If a firewall lacks the processing power to handle incoming traffic, it will drop any packets it cannot process. This is ________
A) a security failure B) failing safely C) Both A and B D) Neither A nor B