Research by Marriott Hotels indicates that four of the five top factors contributing to customer loyalty come into play during the first 10 minutes of service delivery

Indicate whether the statement is true or false


True

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______ is the sending and receiving of thoughts and feelings without speaking.

A. Power distance B. Nonverbal communication C. Listening D. Hearing

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Studies have shown that project managers with higher ________, have stronger leadership tendencies and are more successful in influencing the project outcomes.

A. emotional intelligence B. egocentrism C. groupthink tendencies D. external locus of control

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The commerce clause of the Constitution: A) prohibits the U.S. government from engaging in interstate commerce

B) prohibits the U.S. government from regulating interstate commerce. C) has been expanded by Supreme Court interpretations to give the U.S. government the power to regulate the general welfare of the nation. D) was declared unconstitutional in 1937.

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Miriam Jensen purchased a fixer-upper home for $189,000 on January 4, 2015. The mortgage from Fifth Third Bank was recorded that same day in the amount of $175,000. On January 7, 2015, Miriam hired a contractor to install a new roof on her home. Miriam agreed to pay the contractor over time. The contractor filed a lien on her home on January 10, 2015, after the roof was installed. On January 23,

2015, Miriam purchased all new kitchen appliances including a built-in microwave, a built-in double oven, a countertop porcelain stove, and a refrigerator with panels that match the new cabinets her contractor was installing in the kitchen. Miriam purchased all of the appliances from Spencer TV and Appliance. The appliances were installed on January 30, 2015. Spencer's took a security agreement on January 23, 2015 and filed a financing statement on January 31, 2015. On February 1, 2015, Miriam bought a new bathtub for her bathroom that was installed by her contractor on February 5, 2015. Miriam had purchased the bathtub from Golden Baths and signed a security agreement on February 1, 2015. Golden Baths filed a financing statement on February 6, 2015. Miriam lost her job on July 23, 2015 and had to cease paying her mortgage. Fifth Third Bank foreclosed on the home on August 15, 2015. Miriam owed $174,000 at the time of foreclosure. She owes the following amounts to various creditors: Spencer's $17,000.00 Golden Bath $2,200.00 Roofing contractor $4,500.00 ?Why don't the standard first-in-time, first-in-right priority rules apply? A) They do apply B) Because there are PMSI security interests in real property C) Because liens always take priority D) Because Fifth Third Bank did not file properly

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