The nursing supervisor identified ineffective communication as a problem among the managers. According to Lippitt?s Phases of Change, which is the final stage of the improving this problem?
1. Develop the action and evaluation plan.
2. Determine the role of the change agent.
3. Communicate often to maintain the change.
4. Withdraw from the role of change agent gradually.
4
Explanation: 1. According to Lippitt?s Phases of Change, the final stage is terminating the helping relationship.
Developing the action and evaluation plan is incorrect because an action and evaluation plan
are developed with the assistance of the change agent. Determining the role of the change
agent is incorrect because the role of the change agent must be determined early in the process
of change. Communicating often is incorrect because communication is vital throughout the
whole process of change.
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