A beautiful, full-color brochure arrived on Bill Cornwell’s desk describing the Benny Company’s offsite training program and facilities in glowing terms; it showed happy users at P Cs and professional-looking trainers leaning over them with concerned looks. Bill ran excitedly into Roseann’s office and told her, “We’ve got to use these people. This place looks terrific!” Roseann was not persuaded by the brochure, but didn’t know what to say in defense of the onsite training for users that she had already authorized

a. In a few sentences, help Roseann argue the usefulness of onsite training with in-house trainers in contrast to offsite training with externally hired trainers.
b. If Bill does decide on Benny Company training, what should he do to verify that this company is indeed the right place to train the company’s information system users? Make a list of actions he should take.


a. Advantages of on-site training include the following:

Users are in the organization context within which they must eventually exist.
Trainers are familiar with the skills and learning preferences of the employees to be trained.
Users see the equipment placed as it will be when it is fully operational.

b. To make sure that Benny Company is the right place to train the company’s information system users, the following actions should be taken:

Evaluate to determine if:
It is cost effective
Equipment is compatible to that of the system
Users are trained in the context of the organization
Trainers are qualified
The schedule is right

Computer Science & Information Technology

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