The nurse has worked for several weeks to teach a client to use assertiveness techniques
The remark by the client that the nurse should evaluate as demonstrating assertiveness is
a. "I think you're a real jerk.".
b. "I wish I knew what the best course of action would be.".
c. "I wish I believed I have the right to refuse overtime.".
d. "When you shout at me, I feel embarrassed. Please lower your voice.".
ANS: D
This technique is confrontationally assertive. It points out a fact and asks for a change of behavior.
Option A is aggressive communication. Option B is passive/acquiescent. Option C: This statement
reflects doubt about personal rights, a block to assertiveness.
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