While conducting a training session on conflict management, the trainer is challenged by a trainee who had a negative experience when trying to handle a similar situation. What strategy does your text suggest might be helpful?
a. Ignore the trainee.
b. Ask him or her to explain and expand on their experience.
c. Acknowledge that negative experiences are inevitable and using the skills offered in
training may reduce the negative experiences.
d. Ask the trainee to demonstrate the problem and brainstorm for solutions.
c
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Proper meaning ________ is a term that was coined by I. A. Richards and C. K. Ogden in the late 1920s, the belief that everyone attaches the same meaning to a word and that you are using that meaning
a. denotation b. superstition c. situation d. connotation
Which type of group-discussion questions can help groups decide what plan of action can assist them in solving a problem or reaching a decision?
a) Question of polic b) Question of fact c) Question of prediction d) Question of value
Abstracts are brief summaries of periodical articles
Indicate whether the statement is true or false.
How does accumulating situational knowledge about an organization's use of space, office design, and dress code help a person become more strategic in their communication?
a. This knowledge reveals few details about those in charge. b. This knowledge will help the communicator to take into account the organization's culture and climate when constructing messages. c. This knowledge will help the communicator get promotions. d. Because these nonverbal issues are so subjective, all a communicator can do is guess what is appropriate and what is not.